A complete client-health intelligence engine built on heuristics and explainable AI.
Customers don’t behave randomly — they form clusters based on usage, sentiment, support interactions and renewal posture.
Heuriva reveals these hidden patterns; going beyond simple R.A.G. colours to show the extreme cases and highlight which groups are stable, drifting, or trending toward risk.
It’s your entire customer base — revealed clearly, for the first time.
Heuriva doesn’t rely on labelled churn data. Instead, it learns the natural behavioural structure of your customer base using clustering and anomaly detection techniques.
This allows Heuriva to:
In practice, this means Heuriva supports your Client Managers in managing churn risk long before the client escalates.
Heuriva doesn’t just show risk — it explains why.
Narrative, plain-English summaries are generated from your actual behavioural data:
It’s explainability built for Client Managers — not spreadsheet wizards.
Some customer metrics are powerful churn predictors (like support tickets or latency). Others are contextual. Heuriva lets you adjust the extent each metric's weight of influence carries, giving a far more realistic view of risk.
The result? A model that reflects the reality of your business.
